Privacy Policy

We collect information you choose to provide, such as your name, email address, phone number, service address, project details, messages, appointment preferences, invoice details, and customer portal activity. We may also collect basic website and device information such as pages visited, browser type, approximate location, referring pages, and interactions with forms or buttons.

We use information to respond to requests, provide estimates and services, schedule appointments, maintain customer records, send invoices and receipts, process payments, send service reminders, improve the website, detect abuse, and comply with legal or accounting obligations.

We use essential storage for site functionality and may use Google Tag Manager / Google Analytics for website measurement after you accept analytics cookies. Analytics helps us understand which pages are useful and whether forms are working. You can choose essential-only cookies from the cookie banner or from the Cookie Policy page.

If you opt in, we may send updates through Mailchimp. You can unsubscribe using the link in a marketing email or by contacting us. We may still send transactional or service-related messages, such as appointment confirmations, invoices, safety notices, or account notifications.

Payments may be processed by Stripe and account authentication may be provided by Clerk. We do not intentionally store full payment card numbers on our systems. Payment, authentication, and portal providers process information under their own terms and privacy policies.

We do not sell personal information. We share information with service providers that help us operate the business, including hosting, customer management, analytics, email, payment, authentication, and communications providers. We may also share information when required by law, to protect rights and safety, or as part of a business transfer.

We keep information as long as needed for business operations, accounting, warranty and service history, safety, fraud prevention, legal compliance, and dispute resolution. Retention periods vary depending on the type of record.

You can request access, correction, deletion, or a copy of information we maintain about you by emailing contact@sasquatch-services.com. We may need to verify your identity before completing a request, and some records may need to be retained for legal, tax, safety, or legitimate business reasons.

We use reasonable administrative, technical, and organizational safeguards. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We may update this policy from time to time. The effective date above reflects the latest version published on this website.